More than an oil change
If you think a routine service is little more than an oil change, you're in for a surprise. Think of it more as a full-body check at the doctors. Our people are testing more than your gears: they're inspecting, adjusting and lubricating dozens of items, as well as looking out for telltale signs of future problems. This way, they're making sure you're saving money in the long run – and a long run is what we're all about.
It's all about personal service. It's all about your wants as well as the bike's needs: as well as asking if there is anything you want looking at closely, you'll be asked about comfort (yours and your passenger's); whether you have long trips planned, if you want to enhance your bike's look, and if you're happy with its sound and power.
It's a big job, and we put our hearts into it. Take a 1,000 mile service on a 2013 Touring model. We look at 23 areas and take more than 50 items, and then take it out on the road for a test. And this is the least complicated stage. As your bike clocks up the miles, we look at the leaks and squeaks as well: an oil weep, for example, could indicate a gasket or seal issue. At 24 months, for example, we'll be doing a brake fluid flush, and at 36 months, we're testing your battery health.
As you'd expect, the time it takes to complete depends on the bike's age, mileage, damage, and wear and tear. And like you, every bike is different: the more customised it is, the longer it's going to take to remove and replace to perform the service.
But it's not just the time you're paying for: it's the expertise and the equipment. Only our techs have access to the specific tools your Harley needs, only our techs have access to our factory information, updates and procedures, and only our techs have been trained to deal specifically with Harleys.
So, as you can see, our service is anything but routine.
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